SMS Privacy Policy

Gustavo Mejia · Last updated: May 2026

1. Who We Are

This policy describes how Gustavo Mejia ("we," "us," or "our") collects, uses, and protects information gathered through our SMS messaging program.

2. Information We Collect

When you text our business number, we collect:

• Your mobile phone number
• The content of messages you send us
• Date and time of your messages
• Service-related information you provide (job type, address, availability)

3. How We Use Your Information

We use the information collected to:

• Respond to your service inquiries and requests
• Schedule appointments and follow up on service calls
• Provide customer support
• Maintain records of our business interactions

4. Information Sharing

We do not sell, rent, or share your personal information or phone number with third parties for marketing or promotional purposes.

We may share information with service providers who assist us in operating our business (such as our telephony provider, Twilio), solely to the extent necessary to provide our services to you. These providers are bound by confidentiality obligations.

5. Data Retention

We retain message records for a reasonable period necessary to fulfill the purposes described in this policy, and as required by law. You may request deletion of your records by contacting us.

6. Your Rights and Choices

You have the right to:

• Opt out: Reply STOP to any message to stop receiving texts
• Access: Request a copy of information we hold about you
• Delete: Request deletion of your data by contacting us
• Correct: Request correction of inaccurate information

7. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission is 100% secure.

8. Children's Privacy

Our SMS program is not directed at children under 13. We do not knowingly collect information from children under 13.

9. Contact Us

For questions about this privacy policy or to exercise your rights, contact us at:

Gustavo Mejia
9401 Linder Ave, Skokie, IL 60077
gengusmej@gmail.com

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy at this URL with an updated date.

Gustavo Mejia · 9401 Linder Ave, Skokie, IL 60077 · gengusmej@gmail.com